Company Profile
Deloitte is one of the Big 4 Accounting firms and the largest professional services network by revenue and number of professionals employed.
Challenge Faced
As a world leader in providing financial advice to organisations, high net worth individuals and families, Deloitte clearly have the technical skills of their industry. What they were missing was the sales ability to not just sell first time solutions but to position themselves higher up the value chain and become more stocky with their clients.
BIG Solution
Drawing on our vast expertise in the field of customer account management, we prepared a customised learning program that was flexible enough to be used in multiple divisions across the firm. It ended up being integrated in to an internal program but still externally facilitated by BIG.
Outcome Delivered
Besides positively impacting on new business and repeat business for the divisions who deployed the program, the technically strong consultants are now far more confident in being able to initiate and conclude new business discussions with their clients, further deepening the client relationship for the betterment of both parties.